London biometric enrolment centre

London biometric enrolment centre is for those applicants who make a postal application but who must also register their biometric details.

Note: Our biometric enrolment centres do not offer a premium service for applying in person. To apply in person, you will need to make an appointment at one of our public enquiry offices.

Map to London biometric enrolment centre

Address:  Identity and Passport Service, Hannibal House, Elephant and Castle, London SE1 6TE

Opening Hours:  By appointment

Croydon public enquiry office

Facilities:

• coffee shop selling hot and cold drinks and snacks
• vending machines selling hot and cold drinks and snacks
• photograph booths (but please bring photographs with you as specified for your type of application)
• male and female mulit-denominational prayer rooms
• unisex baby changing room (but we do not have facilities for children, who must be supervised by a parent or guardian at all times)
• public pay phones

Facilities for disabled customers:

• induction loops at all desks
• lifts
• accessible toilets
• parking for disabled badge holders in the public car park across the road next to the Whitgift Centre (ask about this when you phone to make your appointment)

How to find Croydon public enquiry office

By train

There are trains to East Croydon from London Victoria and London Bridge. Change at Clapham Junction for connections to London Waterloo from East Croydon and West Croydon. Both stations are in Travelcard zone 5.

By bus

There are buses to Croydon from many locations including Brixton, Bromley, Crystal Palace, Heathrow, Streatham and Tottenham Court Road.

By tram

Tramlink is a light railway linking Croydon with Wimbledon, Beckenham and New Addington.

Map to Croydon public enquiry office

Phone:  0870 606 7766

Address:  Lunar House, 40 Wellesley Road, Croydon CR9 2BY

Opening Hours:  Open: 0800 to 1600, Monday to Friday, except bank holidays. Doors close at 1600, but applications made before this time will be processed on the same day.

Solihull public enquiry office

Facilities:

• public pay phones
• accessible toilets for disabled customers

Map to Solihull public enquiry office

Phone:  0870 606 7766

Address:  Dominion Court, 41 Station Road, Solihull, Birmingham B91 3RT

Opening Hours:  Open: 0900 to 1600, Monday to Friday, except bank holidays. Doors close at 1600, but applications made before this time will be processed on the same day. Appointments only.

Birmingham biometric enrolment centre

Birmingham biometric enrolment centre is for those applicants who make a postal application but who must also register their biometric details.

Note: Our biometric enrolment centres do not offer a premium service for applying in person. To apply in person, you will need to make an appointment at one of our public enquiry offices.

Map to Birmingham biometric enrolment centre

Address:  Identity and Passport Service, 6th Floor, Kensington House, Suffolk Street, Queensway, Birmingham, B1 1LN

Opening Hours:  By appointment

Sheffield public enquiry office

Facilities:

• vending machines selling cold drinks and snacks
• public pay phones
• 2 private reflection and multi-faith rooms
• unisex baby changing room (children must be supervised by a parent or guardian at all times, as there are no creche facilities)
• photo booth (but please bring photos as specified for your application type)

Facilities for disabled customers:

• induction loop at all desks
• accessible toilets

How to find Sheffield public enquiry office

By train

To the main Sheffield city station. Vulcan House is approximately 15 minutes' walk from the station. There is a taxi rank outside the station. 

Parking

The nearest municipal car parks are identified on the map. Please ensure that you arrive in time to find an alternate space if your selected car park is full.

Map to Sheffield public enquiry office

Phone:  0870 606 7766

Address:  Vulcan House, Riverside entrance, 6 Millsands, Sheffield S3 8NU

Opening Hours:  0900 to 1600, Monday to Friday, except bank holidays. Appointment times are from 0900 to 1530. Doors close at 1600, but applications made before this time will be processed on the same day.

Derby biometric enrolment centre

Derby biometric enrolment centre is for those applicants who make a postal application but who must also register their biometric details.

Note: Our biometric enrolment centres do not offer a premium service for applying in person. To apply in person, you will need to make an appointment at one of our public enquiry offices.

Map to Derby biometric enrolment centre

Address:  2nd Floor, Stuart House, Green Lane, DE1 1RS

Opening Hours:  By appointment

Liverpool public enquiry office

Facilities:

• induction loops at desks
• lifts for disabled customers
• accessible toilets for disabled customers

Map to Liverpool public enquiry office

Phone:  0870 606 7766

Address:  Reliance House, 20 Water Street, Liverpool L2 8XU

Opening Hours:  Open: 0900 to 1600, Monday to Friday, except bank holidays. Doors close at 1600, but applications made before this time will be processed on the same day.

Brighton biometric enrolment centre

Brighton biometric enrolment centre is for those applicants who make a postal application but who must also register their biometric details.

Note: Our biometric enrolment centres do not offer a premium service for applying in person. To apply in person, you will need to make an appointment at one of our public enquiry offices.

Map to Brighton biometric enrolment centre

Address:  First Floor (North Suite), 42 Frederick Place, Brighton, BN1 4EA

Opening Hours:  By appointment

Glasgow public enquiry office

Facilities:

• public pay phones
• accessible toilets for disabled customers

Map to Glasgow public enquiry office

Phone:  0870 606 7766

Address:  Festival Court, 200 Brand Street, Govan, Glasgow G51 1DH

Opening Hours:  Open: 0900 to 1500, Monday to Friday, except bank holidays. Doors close at 1500, but applications made before this time will be processed on the same day.

Belfast public enquiry office

Facilities:

• public pay phones
• accessible toilets for disabled customers
• induction loops at all desks
• mulit-denominational prayer room
• unisex baby changing room (but we do not have facilities for children, who must be supervised by a parent or guardian at all times)

How to find Belfast public enquiry office

By bus

The nearest bus stop is at Forestside shopping centre, a one-minute walk from the public enquiry office. The following bus services to and from Belfast city centre call at Forestside:

6A, 7A, 7B, 7C, 7D, 29, 30A, 31, 78, 79, EB5, EB6, EB7

By car

There is no public car parking at the public enquiry office, so we recommend that you use public transport or arrange to be dropped off at the office.

The nearest airport to the office is Belfast City George Best Airport (approximately six miles away). Belfast International Airport is approximately 22 miles from the office.

Phone:  0870 606 7766

Address:  UK Border Agency Public Office, 1 Drumkeen Complex, Upper Galwally, Belfast BT8 6TB

Opening Hours:  By appointment only. Appointments are normally available on Tuesdays and Wednesdays, 0900 to 1600. Belfast PEO is currently enrolling postal applicants only - a premium application service is expected to be available later this year.

Cardiff public enquiry office

Facilities:

• Induction Loops at caseworking counters
• Disabled access to building and toilets.
• Vending Machines selling cold drinks and snacks
• Unisex baby changing room (children must be supervised by a parent or guardian at all times, as there are no creche facilities)

Note:

To minimise queuing and due to limited seating in our waiting area we ask that you do not bring unneccesary baggage into the office. At peak times non dependant adults who do not need to accompany you into the building may be refused entry.

Our Cardiff offices will not offer a same day service for any premium applications.  Non biometric application types with appointment times before 1200 will have their updated travel document returned within 5 days by post.

Map to Cardiff biometric enrolment centre

Phone:  0870 606 7766

Address:  General buildings, Ground floor, 31-33 Newport Road, Cardiff, Wales CF24 0AB

Opening Hours:  By appointment